These Terms of Use the (the “Terms”) apply to the Federation Early Learning Services website located online at and all associated sites or other online locations owned or operated by Federation Early Learning Services (together the “Website”).  The Website is the property of Federation Early Learning Services (“FELS”).

Federation Early Learning Services (“FELS”) is committed to protecting your privacy. This Privacy Policy discloses how we collect, share, and use information about you that FELS collects through websites operated by FELS including and all associated sites or other online locations owned or operated by FELS (together the “Website”) and our use of and your ability to correct the information collected. The Website provides visitors with information about FELS and its services. In using and viewing the Website, you may be asked to provide “Personally Identifiable Information” (such as your name, email address, street address, or telephone number, contact preferences, and credit card information) and FELS may use and share this Personally Identifiable Information consistent with the terms of this Privacy Policy.

What information does FELS collect online? 

When you access or submit an inquiry through our Website, there are links to other sites.  Please be aware that we cannot be responsible for the privacy practices of those other sites. Items that we collect through our site may include:

  • Personal contact information that you provide to us, such as name, email address, and phone number.
  • Anonymous, aggregate information that is not linked to personal information which is used to generate statistical reports about the use of our site.
  • Information we collect through cookie or log files in order to create a profile, such as IP address, browser type, internet service provider, platform type, date/time stamp, and number of clicks, which may be tied to your personal information… This details how individual customers use our Website.
  • Anonymous information collected from third-party service providers to serve ads on our behalf.

What tools do we use to collect your information online?

Childcare Resources Management

We work with a company called Childcare Resource Management (“CRM”) which aids us in collecting the information you provide us on our Website. CRM collects personally identifiable information (such as names, postal addresses, email addresses, telephone numbers etc.) when voluntarily submitted by our visitors on the Website. This link will take you to CRM’s full privacy policy:  If you have any questions regarding CRM and their privacy policy, you can reach them by email at


We use Google Analytics to analyze activity on our site. Google Analytics helps us understand how visitors use our site so we can enhance the user experience. If you wish to opt-out of Google Analytics’ tracking technologies go to

What information do we collect offline?

  • We collect information when you fill out an enrollment agreement, take a tour, or submit an inquiry at one of our child care locations. This may include:
    • Your sensitive personal information, such as your emergency contact and release information, driver’s license number, and employer information.
    • Your child’s sensitive personal information, such as care needs, allergies, medications, medical care provider, and immunization history.
    • Your personal contact information, such as your name, address, email address, and phone number.

Who does FELS share personally identifiable information with?

FELS considers your personal information confidential and does not share it with others except as described in this Privacy Policy. There are limited circumstances that require FELS to disclose your personal information to others in order to deliver services or to meet FELS’ necessary business purposes. We may disclose your information, as necessary to the following:

  • To your Employer: FELS services are often made available to you as a benefit through employer-sponsored programs. In order to meet our obligations to your employer, FELS will provide details of your use of the services to your employer, which may include your name, dates of use, reasons for use, and other available details. We will disclose only information relevant to the utilization of the services.
  • To Subcontractors and Other Agents: We sometimes employ or contract with other companies and individuals to perform functions on our behalf, such as recruiting services and supporting our systems and call centers. Depending upon the type of service they are providing, we may share sensitive data only as appropriate and necessary for the performance of the service. These parties are under contractual obligations to use your personal information only as needed to perform these functions and agree to handle such data in accordance with FELS information security and confidentiality standards, and this Privacy Policy.
  • For Business Transfers: As we continue to develop our business, we might sell or buy assets. If any FELS business unit is sold or substantially all of FELS is acquired, personal information relevant to the operation sold could be transferred as part of the transaction.
  • To Meet Legal Requirements: We may share personally identifiable information with law enforcement or other government entities as required by law/regulations or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our Website Terms of Use.

Under what circumstances may we share your information?

  • We may share your personal information with affiliated companies (if any) and third parties as described in this Privacy Policy, but we will never sell your personal information. We will share personal information with other companies or people under the following circumstances:
    • if we have your consent to share the information
    • when we retain authorized vendors to provide services on our behalf. These service providers are subject to non-disclosure obligations to protect your information.
    • if we need to share your information with child care center regulators, medical providers, payment processors, and financial institutions for our bona fide business purposes
    • if we are required by law to share information or if we have a good-faith belief that such action is necessary to comply with legal requirements.
    • in the event that we go through a business transition, such as a merger, acquisition by another company, or sale of a portion of our assets, any personal information you provide us may be a part of the assets transferred.

 How does FELS protect your personal information?

FELS utilizes appropriate technical, administrative, and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification, and improper disclosure of the personal information we collect in both physical and electronic format. We provide information security awareness training to our staff and conduct periodic quality assurance audits. However, no computer system or information can ever be fully protected against every possible hazard. As a result, FELS cannot guarantee the security and privacy of the information you provide to us.

Will this Privacy Policy change?

This Privacy Policy is subject to change and we will post revisions on our Website. Please check back periodically, especially before you provide any personal information. This Privacy Policy was last updated on November 22, 2019.